Refund Policy

Last updated: July 2026

Our Refund Policy

We want you to be completely satisfied with BEAST TV. If you experience technical issues that our support team cannot resolve within 72 hours, you may be eligible for a pro-rata refund for the unused portion of your BEAST TV subscription. Because we offer a free 24-hour trial, we strongly encourage every new customer to test the service on their own device and network before purchasing a paid plan. The trial is the best way to confirm that your channels, apps and connection speed all work the way you expect, which prevents most refund situations before they happen.

Eligibility

To keep the process fair for everyone, a refund request must meet the conditions below. If your situation does not fit these criteria, our team will still do everything possible to fix the problem so you can keep enjoying the service.

• Refund requests must be submitted within 72 hours of the issue being reported to our support team.
• Our technical team must have been given a reasonable opportunity to diagnose and resolve the issue first.
• Refunds are not available for problems caused by your own internet connection, device, VPN, or local network configuration.
• Refunds are not available where the service was used in breach of our Terms of Service.
• Free trial users are not eligible for monetary refunds, as no payment is taken for the trial.

How Refunds Are Calculated

Where a refund is approved, it is calculated on a pro-rata basis for the remaining, unused days of your subscription from the date the unresolved issue was first reported. Any promotional discounts, bundle savings or crypto discounts applied at checkout are taken into account when the refundable amount is determined. Approved refunds are returned using the same payment method you used at purchase.

Processing Time

Once a refund is approved, it is normally issued within 5–10 business days. The exact time it takes to appear in your account depends on your bank or payment provider, and for cryptocurrency payments on network confirmation times. We will keep you updated by email throughout the process.

How to Request a Refund

To start a request, contact the BEAST TV support team through our contact page with your account details, the plan you purchased, and a clear description of the issue and the troubleshooting steps you have already tried. Providing this information up front helps us review your case quickly. You may also want to read our FAQ first, as many common playback and setup questions are answered there and can be fixed in minutes.